LAST UPDATED 3 OCTOBER 2026

Privacy Policy

This policy explains what FitCoach (“we”) collects when you use FitCoach, why, who we share it with, and the choices you have. FitCoach is for adults aged 18 and over.

What we collect

• Account details: name, email or phone number, and a sign-in identifier from Google Firebase.
• Health and fitness data you give us: age, sex, height, weight, measurements, goals, diet, allergies, food and workout logs, health screening answers (such as pregnancy, medical conditions and injuries), and your conversations with the coach.
• Data from your phone's health app, only if you connect it: daily steps, walking distance, active calories and sleep from Apple Health or Health Connect, or from an Apple Shortcut you set up. On Android, if you turn on phone sleep detection, Google's on-device Sleep API estimates when you fell asleep and woke up from the phone's motion and light sensors; only those start and end times are sent to FitCoach. If you turn on phone step counting (used when Health Connect or Apple Health isn't available), FitCoach reads your phone's built-in step counter (Android) or Motion & Fitness pedometer (iPhone) and sends daily step totals only. FitCoach only reads these; it never writes to your health app. You can disconnect anytime in your phone's Health settings, or turn off your sync link in FitCoach.
• Activity, water, sleep and supplement choices you enter, and supplements you mark as taken.
• Payment status: your subscription plan and status. Card, UPI and bank details are handled by Razorpay. We never see or store them.
• Usage and device data: app events (such as “meal logged”) without food or health content, error reports with personal data removed, and push-notification tokens if you enable reminders.

Why we use it

• To build and adjust your nutrition and training plan, run the coach, and send the reminders you ask for. This is the service you sign up for and the reason we ask for your explicit consent to process health data.
• To process subscriptions, prevent abuse, fix problems, and improve FitCoach using aggregated, non-health usage data.
• To email you product updates only if you opt in. You can opt out anytime.

We do not sell your data and we do not use your health data for advertising.

Who we share it with

When you use voice mode, your recording is sent to Microsoft Azure Speech for transcription. The words are sent to the coach, and reply text is sent to Azure Speech to read it aloud. FitCoach discards the recording after transcription. Voice uses the same AI consent you manage in your profile.

We use these service providers to run FitCoach. They process data only on our instructions:

• Google Firebase (sign-in and push notifications)
• MongoDB Atlas (database hosting)
• Our application hosting providers
• Microsoft (Azure OpenAI Service, AI coach), only if you turn on the AI coach consent or set up your plan by chat. Your messages and the relevant plan details are sent to generate replies. Microsoft does not use this data to train models, and may keep requests for up to 30 days for abuse monitoring.
• Razorpay (payments)
• Sentry (error monitoring, with personal and health fields removed) and PostHog (product analytics without health content), if enabled

Some providers process data outside India. Where they do, we rely on their contractual and security commitments. We may disclose data if the law requires it.

How long we keep it

We keep your data while your account is active. Coach tool logs are deleted after 90 days. When you delete your account, we delete your FitCoach data and sign-in identity, apart from records we must keep by law, such as payment records.

Your rights and choices

• Access and portability: open Profile and choose Download my data.
• Correction: edit your profile and logs anytime.
• Deletion: open Profile and choose Delete your account.
• Withdraw consent: turn off AI coach consent in your profile, or delete your account. Withdrawal doesn't affect processing that already happened.
• Depending on where you live (for example under India's Digital Personal Data Protection Act, 2023 or the EU/UK GDPR), you may also have rights to object, restrict processing, nominate someone to act for you, or complain to a regulator.

Security

Data is encrypted in transit, access is restricted to the systems that need it, and private pages aren't cached. No system is perfectly secure. If a breach affects you, we'll notify you and the authorities as the law requires.

Grievance officer and contact

For privacy requests or complaints, contact our Grievance Officer at satulurideepak4@gmail.com, FitCoach, Bengaluru, Karnataka, India. We aim to resolve requests within 30 days.

Changes

If we change this policy in a way that matters, we'll tell you in the app or by email before the change applies.

Questions? Email satulurideepak4@gmail.com. FitCoach usually replies within 2 working days.